FAQ

Collection Of Our Frequently Asked Questions

Kurt Beaumont avatar Kim sullivan avatar Lexie Welch avatar +2
26 articles in this collection
Written by Kurt Beaumont, Kim sullivan, Lexie Welch and 2 others
Shipping

Where did shipping weight go in the First Class shipping section?

Learn why you no longer need to enter exact weight for First Class packages
Kim sullivan avatar
Written by Kim sullivan
Updated over a week ago

What is batch purchasing?

All you need to know about when and how to purchase multiple labels at one time
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Written by Kim sullivan
Updated over a week ago

Does my customer automatically get a tracking email?

How to know if your tracking email was sent to your customer.
Lexie Welch avatar
Written by Lexie Welch
Updated over a week ago

Do you ship to APO addresses?

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Written by Lexie Welch
Updated over a week ago

Can I ship to an international address?

Lexie Welch avatar
Written by Lexie Welch
Updated over a week ago

I need to ship but the status is "Waiting for Payment".

How to ship a package that is still waiting for payment.
Lexie Welch avatar
Written by Lexie Welch
Updated over a week ago

How do I cancel a shipping label?

Directions on cancelling a label and receiving a refund of shipping credits.
Lexie Welch avatar
Written by Lexie Welch
Updated over a week ago

How do I request a USPS Pickup?

A quick guide to scheduling a USPS pickup
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Written by Jonathan Hosein
Updated over a week ago

How do I process a refund on a shipping label?

The process to receive a refund on an unused or cancelled shipping label.
Lexie Welch avatar
Written by Lexie Welch
Updated over a week ago

Can I ship anything with ZenSales?

How to ship a package that was not automatically imported.
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Written by Lexie Welch
Updated over a week ago

How do I find the tracking number?

Different ways to find the tracking number after the order has been mark Delivered.
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Written by Lexie Welch
Updated over a week ago

How do I process a Return?

Simple outline for the entire return process.
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Written by Lexie Welch
Updated over a week ago

What is your "Delivery Guarantee"?

How to purchase insurance for your packages through ZenSales
Lexie Welch avatar
Written by Lexie Welch
Updated over a week ago