FAQ

Collection Of Our Frequently Asked Questions

Kurt Beaumont avatar Lexie Welch avatar Kim sullivan avatar +2
22 articles in this collection
Written by Kurt Beaumont, Lexie Welch, Kim sullivan and 2 others
Shipping

Does my customer automatically get a tracking email?

How to know if your tracking email was sent to your customer.
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Written by Lexie Welch
Updated over a week ago

Do you ship to APO addresses?

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Written by Lexie Welch
Updated over a week ago

Can I ship to an international address?

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Written by Lexie Welch
Updated over a week ago

I need to ship but the status is "Waiting for Payment".

How to ship a package that is still waiting for payment.
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Written by Lexie Welch
Updated over a week ago

How do I cancel a shipping label?

Directions on cancelling a label and receiving a refund of shipping credits.
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Written by Lexie Welch
Updated over a week ago

How do I request a USPS Pickup?

A quick guide to scheduling a USPS pickup
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Written by Jonathan Hosein
Updated over a week ago

How do I process a refund on a shipping label?

The process to receive a refund on an unused or cancelled shipping label.
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Written by Lexie Welch
Updated over a week ago

Can I ship anything with ZenSales?

How to ship a package that was not automatically imported.
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Written by Lexie Welch
Updated over a week ago

How do I find the tracking number?

Different ways to find the tracking number after the order has been mark Delivered.
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Written by Lexie Welch
Updated over a week ago

How do I process a Return?

Simple outline for the entire return process.
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Written by Lexie Welch
Updated over a week ago

What is your "Delivery Guarantee"?

How to purchase insurance for your packages through ZenSales
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Written by Lexie Welch
Updated over a week ago