FAQ

Collection Of Our Frequently Asked Questions

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51 articles in this collection
Written by Lexie Faile and Kurt Beaumont
Purchasing Postage

Which postage option should I choose to ship my package?

A break down of our different shipping options and best practices when shipping items.
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Written by Lexie Faile
Updated over a week ago

What is a Regional Rate Box?

Breakdown on each box type and where to find them!
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Written by Lexie Faile
Updated over a week ago

What is a Flat Rate Box?

Breakdown on each box type and where to find them!
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Written by Lexie Faile
Updated over a week ago

What is a Flat Rate Envelope?

Breakdown on each envelope type and where to find them!
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Written by Lexie Faile
Updated over a week ago

What can I ship through Priority - Custom Package?

Breakdown on each custom type and how to ship them!
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Written by Lexie Faile
Updated over a week ago

What is batch purchasing?

All you need to know about when and how to purchase multiple labels at one time
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Written by Lexie Faile
Updated over a week ago

Can I purchase postage for a custom package?

Directions on how to ship a custom package within ZenSales
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Written by Kurt Beaumont
Updated over a week ago

Can I purchase Express Shipping for a package?

The quickest way to ship packages with express shipping
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Written by Kurt Beaumont
Updated over a week ago

How do I process a refund on a shipping label?

The process to receive a refund on an unused or cancelled shipping label.
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Written by Lexie Faile
Updated over a week ago

Where did shipping weight go in the First Class shipping section?

Learn why you no longer need to enter exact weight for First Class packages
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Written by Lexie Faile
Updated over a week ago

How do I cancel a shipping label?

Directions to cancel your shipping label (and how to get a refund)
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Written by Kurt Beaumont
Updated over a week ago