With every sync, ZenSales will capture the latest snapshot of orders from your ControlPad back office. ZenSales will in turn update your back office as orders move through the shipping process. Let's break this down:

An Unfulfilled order will come into ZenSales with the status of Ready to ship. From here you can either buy a label or choose to Skip Shipping if you are delivering in-person. 

Orders in Hold will come into ZenSales with the status of Back Ordered and be sorted much farther down in your orders list. If you want to find these orders in ZenSales for any reason you can use the status filter to search for Back Ordered.

When you take action on an order in ZenSales, i.e. buy or print a shipping label, the order will immediately move to the Shipping status in your back office and order details will update with tracking information. 

Once USPS has delivered a shipment, we will then move it to Fulfilled (a.k.a. Delivered in ZenSales) so you do NOT have to manually move them. We will also set this status automatically if you choose to Skip Shipping on a particular order in ZenSales.

Lastly, if a label is canceled in ZenSales, we will remove the tracking number and set the status back to unfulfilled in both systems.

In summary, an order in ControlPad will go from Unfulfilled to Shipping to Fulfilled. Shipping is an overarching status to denote the shipping process has started, yet the customer has not yet received the package. All status changes happen automatically through our integration and you can check on order status in any system at any time! 

If you have any questions, please feel free to chat our Customer Service team or email us at help@zensales.net. 

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